Payment and Refund Policy

Payment and Refund Policy

Effective Date: October 1, 2025

Perfect Season Heating And Cooling, L.l.c. (“Company”, “we”, “our”, “us”) is committed to providing transparent and legally compliant payment and refund procedures for all boiler cleaning and repair services offered throughout the United States. This Policy outlines your rights and obligations regarding payments, cancellations, and refunds.

1. Payment Terms

All payments for services are coordinated directly with our management team. Our website does not process online payments. After your order is confirmed, a company representative will provide secure payment instructions, including bank account details or other authorized payment methods. Payment must be completed prior to commencement of services unless otherwise agreed in writing. By making payment, you acknowledge acceptance of our service terms and this Policy.

2. Service Confirmation

Service appointments are confirmed only after our representative has contacted you to verify details, scheduling, and pricing. No work will commence until confirmation is completed. The Company reserves the right to refuse service if information is incomplete, unsafe conditions exist, or legal restrictions apply.

3. Cancellation and Refund Policy

• Cancellation prior to service: Full refunds may be issued if the service is cancelled before work begins, minus any reasonable administrative or preparatory fees.
• Partial service completion: Refunds for services partially completed will be prorated based on work performed and materials used.
• Non-refundable cases: Services requiring special preparation or material procurement may be non-refundable once preparation begins. These conditions will be communicated in advance.
• Force Majeure: In the event of circumstances beyond our control (e.g., natural disasters, severe weather, government restrictions), services may be rescheduled or refunded at the Company’s discretion.

4. Dispute Resolution

Any disputes regarding payments or refunds must be submitted in writing to our management team. Each case will be reviewed individually, with the goal of achieving a fair resolution in compliance with applicable U.S. federal and state laws. If a resolution cannot be reached, disputes may be resolved through mediation, arbitration, or small claims court under local law.

5. Legal Compliance

This Policy complies with Federal Trade Commission (FTC) regulations and relevant state consumer protection laws, including provisions under the Uniform Commercial Code (UCC) where applicable. The Company is committed to upholding transparency, fairness, and your consumer rights in all payment and refund transactions.

6. Contact Information

For any questions, cancellations, or refund requests, please contact us directly:

• Company Name: Perfect Season Heating And Cooling, L.l.c.
• Address: 3625 Norwood Rd, Huntington, WV, 25705-4101
• Email: breckenmadden@perfhvacsvc.com
• Phone: (304) 697-4571